Unlocking ROI in Frontline HR Systems
Unpacking our research to find the true ROI in frontline systems...
ROI Challenges in HR Systems
We've conducted hundreds of hours of market research this year, with many HR and IT executives, but also broadened to operations and finance to get multiple perspectives on what is considered "good ROI" on a new IT or HR system being launched.
We've received various responses, but one thing became clear: It is tough to measure the return on investment on a new system unless it has a hard attachment to the bottom line.
One of our favourite responses to the question 'How do you get to 100% ROI on a new system roll-out?' was:
"The reality is that 60% is almost as good as 100% when it comes to these large projects"
And when we looked at the data and anecdotal information collected in our research, the reality backs this statement.
For instance, while rostering might reach the 80% ongoing usage target, other systems like Comms, HRIS, Learning and Development, and EAP are substantially underperforming in terms of both usage and ROI.
We had one executive respond that after spending months and tens of thousands of dollars on a new EAP, the employee response was extremely poor and once the initial fanfare subsided - the system was all but abandoned.
So how do you solve this?
Mumba Front Door seeks to address this challenge by simplifying the employee experience and driving up usage across all systems. Based on data from our existing customers, Mumba increases average usage by 35% across all core and non-core HR and IT systems.
For example:
- Comms: A potential 30% - 45% increase
- HRIS: A 25% - 55% boost in usage
- Learning and Development: 25% - 45% growth
- EAP: A remarkable 30% - 60% enhancement
The Impact on ROI
By improving usage, Mumba aims to push the overall ROI across the entire IT ecosystem. This enhancement could result in achieving at least 85% of the budgeted ROI, exceeding the initial targets for each system.
The model appears promising, as it offers a straightforward approach to increasing ROI by addressing usage challenges, which we've identified as a common issue.
The underlying concept is based on streamlining the user experience and making systems more accessible to employees. However, it's important to consider that the model's effectiveness will likely vary depending on specific factors within each organisation, such as the nature of the deskless workforce, the current state of technology adoption, and the overall readiness for change.
What's the next step?
In essence, the results prove that Mumba Front Door can have a significant impact on ROI by optimizing the usage of various systems - by seamlessly connecting people on the frontline with all IT systems.
How can Mumba Front Door help?
Since 2016, Mumba has been committed to assisting a specific market. Deskless workers constitute 80% of the global workforce, but technological advancements in employee tools, systems, and engagement have predominantly benefited office workers.
Our goal is to improve the lives of our nurses, carers, store workers, cleaners, builders, makers, and all the individuals who play a vital role in keeping our world functioning smoothly. We strive to make work easier and life better for these essential workers.
Want to see what we've built? Book a time to talk to us!
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"We are transforming how we connect at Calvary through our app - My Calvary! The app provides 24-hour access to Calvary information and resources via a mobile device - anytime, anywhere.
Staff receive real-time updates and direct access to a host of information including pay slips, rosters and retail discounts all in one place on the go. Importantly, our content is user generated by people across the organisation to celebrate and share the contribution of our colleagues with others and the communities we serve." -
"We have over 6,000 team members across Metcash. Before Our Local, we could only reach about 40% of our people with important updates and information in real-time. That means that 60% of our people were missing out on the latest news, as well as updates on our benefits and wellbeing offerings."
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"Thanks, Mumba Cloud for hosting an app that is functional, reliable and secure. I love the native communication tools. Working with this app is helping to keep me connected to our hard-working distributed workforce in real time. It’s a game-changer for us." -
"We believe our social responsibilities extend beyond the walls of the workshop for all of our team members, and we’re seeking ways to continually build on our wellbeing activities to support all of our people.” -
"Aruma is a trailblazer, embarking on a bold new chapter of our story, and we needed a platform that simplifies our processes and effectively supports our growing workforce. Mumba gives all our employees access to our existing systems - from any device - allowing us to better serve and communicate with them, without the need for costly upgrades or replacement of our existing technology." -
"Let’s face it communication is key. With a growing, the diverse and dynamic team we needed to take that next step in how we effectively communicate with our people. Gone are the days of email or face-to-face. These methods are not fully replaced but we needed a modern, real-time interactive way to reach out and connect with our people. Mumba was just an obvious choice." -
"Most of our workforce is geographically distributed across our customers’ workplaces; being able to connect with each person gives them a sense of belonging, helps them understand how they contribute and are part of a much bigger community of ISS Heros."
